Kelham Candle Co.’s Privacy Policy
This privacy policy will explain how our company uses the personal data we collect from you when you use our website.
What data do we collect?
Our Company collects the following data:
- Personal identification information (Name, email address, phone number).
- Delivery and shipping address.
- Information about your sessions on our site (Time, pages visited, your location).
How do we collect your data?
You directly provide Kelham Candle Co. with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products.
- Voluntarily sign up for our newsletter.
- Use or view our website via your browser’s cookies.
- Enter your email on our site and accept marketing emails.
How will we use your data?
We collect your data so that we can:
- Process your order and manage your account
- Track your order and resolve any issues.
- Send you tracking information regarding your order.
- Communicate any issues with your order.
- Email you with special offers on other products and services we think you might like if you consent to marketing emails.
- Email you to remind you of abandoned baskets if you consent to marketing emails.
- Email you to notify you of restocked products, where you have specifically signed up to receive such notifications.
We use third-party apps to advertise our products and allow our website to function, which requires access to some of your data. We also provide your email address and contact details to our third-party courier in order to fulfill your order. In these instances, your data is handled according to the third-party companies privacy policy.
How do we store your data?
Kelham Candle Co. does not store your data on external systems. Your data, including email address, phone number, name, and address are stored within Woocommerce for the purposes of fulfilling your order.
Marketing
We would like to send you information about products and services that we think you might like. We will only send marketing emails where you have opted to accept marketing.
If you have agreed to receive marketing, you will always have the option to opt-out at a later date.
You have the right at any time to stop Kelham Candle Co. from contacting you for marketing purposes. Unsubscribe links are provided at the bottom of all marketing emails.
We do not sell your data to other companies for any purpose, including marketing.
Where you have given consent to receive marketing emails, your personal data will be held by our third-party email marketing provider, in strict accordance with GDPR and their own privacy policy.
What are your data protection rights?
Kelham Candle Co. would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Kelham Candle Co. for copies of your personal data. We reserve the right to charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@kelhamcandle.co.uk
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in or sync your basket across devices
- Understanding how you use our website
- Understanding which products appeal to you, in order to suggest similar products to you
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 5th September 2020.
How to contact us
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at hello@kelhamcandle.co.uk